PROCESS

Initial Contact
Upon receiving a call or email, I will conduct an initial phone assessment of the project including details of the job, project timeframe, budget, and an overall match for our company.

Assessment/Design
If we fit, I will visit the site, gather initial information, provide an estimate for the project, and discuss alternatives before we sign a design agreement. Our fee for providing preliminary decisions for the project is determined by the agreed budget.

Pre Construction
Before construction begins, we have a pre-construction conference with the designer, you the homeowner, the production manager, and the lead carpenter, and any key subs if necessary. This is when we discuss all aspects of the job, set up lockbox location, dumpster placement, and discuss any particular specifics about your home, pets, etc.

Construction
The job is handed off to the carpenter who controls the production and day-to-day scheduling. A weekly meeting with the production manager ensures the job is progressing according to schedule. The lead carpenter is on site to direct all employees and subcontractors, and to keep you, the homeowner, informed. We perform many of the tasks involved in order to maximize effiency and to expedite the entire job. The job is broom swept daily and the owner is encouraged to stop in and check progress anytime.

Post Construction
Once the job is completed, you are given a certificate of completion with the 2-year warranty and lien waiver. A post construction walkthrough lets you address any concerns you may have. After completion, Guild Quality will send you a survey that allows us to use your feedback to continue improving our service. We then follow up with you in 6 months and 1 year to make certain you are happy with our work.